FAQs

How Can We Assist?

At Willow's Pet Supplies Ltd, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

What is your return policy?

We always hope your purchase is of top quality and what you were expecting. However in the unlikely event it is faulty or does not fit, we offer a full refund or exchange as long as the item is returned to us in the condition you received it and within 14 days of receipt.

Do you offer gift cards?

We don't currently offer gift cards but hope to do so in the future.

What are the payment options?

We take all major credit and debit cards.

FAQ's: FAQ